Interfaces with dealers and retail customers to ensure that Jayco's product warranty and customer service objectives are administered and accomplished in a timely, cost effective manner.
Requires 5 to 7 years related experience and knowledge equivalent to high school plus additional broad, specialized training equal to 2 years college. Requires knowledge of RV construction processes, knowledge of Jayco warranties, codes and standards, and other regulations (e.g. "Lemon Laws"). The incumbent must have excellent communications skills and customer service skills, the ability to diagnose problems and recommend solutions that satisfy Jayco's customer service objectives and remain consistent with warranty practices.
Dept. HRW 7201
903 S. Main Street
Middlebury, IN 46540