Purpose

Serves as primary point of contact for all dealers and retail customers with parts/customer service problems; provides aftermarket sales and parts support assistancein a timely manner.

Duties and Responsibilities

  1. Takes parts orders by phone, fax, or Internet and enters into the system and verifies accuracy and completeness of information.
  2. Assists Jayco dealers with part number research, price quotes, shipping options, part’s availability, and change orders.
  3. Provides parts to dealers and customers.
  4. Answers all customer service inquiries from dealers and retail customers and serves as the first point of contact for all parts related issues.
  5. Resolves routine part matters in a timely and professional manner and must be able to mediate sensitive issues and deal with upset customers.
  6. Gathers necessary information from dealers and retail customers on more complex research issues and forwards to secondary group for processing.
  7. Enters all pertinent information from dealer and retail customers in unit file for future reference by other personnel, TREAD Dept, etc.
  8. Types correspondences to accommodate dealer and retail customer requests.
  9. Performs other related duties and projects as assigned.

Knowledge, Skills and Abilities

Requires 3 to 5 years related experience and knowledge equivalent to high school plus additional broad, specialized training equal to 2 years college. Requires outstanding customer service skills, the ability to assess situations and respond appropriately. Must possess good communication skills, a professional demeanor, and good computer skills (keyboard, data entry, etc.), and have the ability to multi-task and possess good attention-to-detail skills. Knowledge of RV construction, processes, parts & warranties are a plus as well as knowledge of other regulations (e.g. lemon laws, recalls, etc.).

 

Jayco offers completitive wages and a comprehensive benefits package including health, life, dental, and disability insurance as well as an excellent 401(k) retirement plan, and more!

Download Application Form

Customer Service - Service Parts 161117356M Application

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For more information, contact:

Jayco, Inc.
Dept. HRW 7201
903 S. Main Street
Middlebury, IN 46540
Fax: 574-825-6014

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