Social media is a huge platform for people all over the world to ask questions, voice frustrations, express praise and share experiences. While some are still not fans of social media, it’s tough to deny that it can also be an unbelievably helpful and informative tool. When Jayco customers need help, have questions or even want to share a cute picture of their dog- they turn to our social media pages. This is where I come in.
Hello, my name is Brittany Ware. I manage customer service on Jayco’s social media channels (Facebook, Twitter, Instagram, LinkedIn, YouTube). Each day, I correspond with hundreds of current and potential RV owners all around the country. Sometimes, it’s to share in their greatest camping joys, while other times it’s to try and help in a frustrating situation. During my time with Jayco, Inc., I have noticed multiple questions, which seem to come up over and over again. Maybe one of your questions is in the mix. Let’s take a look…
I need to purchase a part for my RV. Can I purchase from Jayco?
Jayco is a manufacturer and we DO make parts, but we do not sell them directly to retail customers; we sell to dealers only. If you are in need of a part, please contact your local dealer with your RV Identification Number (VIN). From there, your dealer will contact our parts department to order.
I would like to purchase a new RV. Can we skip the dealer and purchase directly from you?
Jayco sells RVs to a network of dealers across the U.S. and Canada that we have worked on building over the years. Our company is not licensed to sell directly to retail customers, so all purchases must go through an authorized Jayco dealer. One of the biggest reasons being that we want to ensure the best service after the sale. We would not be equipped to service the large number of customers who would purchase from us, if we sold direct. This is one of the biggest benefits of purchasing through your local dealer! Service is typically prioritized when you go through the dealer that you purchased from. No one wants to travel hours for service; how time consuming. We want you to have the best owner experience and hope you received that regardless of where you purchase.
I bought a brand new unit to avoid problems. Why is my RV in the shop already?
All of our RVs are inspected before leaving Jayco. We even have a PDI (Pre Delivery Inspection) facility on campus for random inspections to ensure quality. If we come across something during inspections or at the PDI facility that we don’t feel 100% about, the RV will remain at Jayco until it is fixed. Once a unit clears our quality control department, it will be shipped to the dealership where it should be inspected once again for any complications that occurred during transit. Although your brand new RV has been repeatedly inspected, a snag may not surface until after the trailer has been heavily used, perhaps on a big adventure. Sometimes it takes a few trips to get all of these “bugs” worked out so you can enjoy your new camper with your family. Jayco will do everything we can to work with your dealer to get these items fixed under warranty. Again, this is where having our 2 year warranty is incredibly helpful, especially for those who do not use their camper on a regular basis. We stand behind our quality so much that we now offer a three-year structural warranty on all Jayco products build in model year 2020 and beyond.
My air conditioner is not working. What could possibly be going on?
Your air conditioner may not be working for a variety of reasons, some of which could even be environmental. Our service technicians recommend running your air conditioner on low to avoid condensation, which could lead to air conditioner failure. Your comfort and safety is a priority. Components on an RV travel down the highway with you at a variety of speeds, taking the impact of every bump you hit. Every bit of debris flying through the air has a chance of hitting a component on your RV, (like an air conditioner). Luckily, there are ways to see if your air conditioner is covered by warranty! We encourage you to contact your dealer, who will then work with Jayco, or the component manufacturer to address the issue.